Thank you for shopping at Sattvic Foods. If you are not entirely satisfied with your purchase, we're here to help.
You may cancel your order within 1 hour from placing the order for a full refund. Orders cannot be cancelled once shipped. If the order cancellation request comes in after shipping or the parcel is rejected the 2 way shipping fees will be deducted from your refund.
Orders containing Fresh produce are not refundable after shipping.
Refunds and Returns
Gourmet food products are not returnable unless there is a quality issue with the product. Any quality issues must be brought to our attention within 7 days of the receipt of the product.
Items containing Fresh produce are not eligible for a Return.
Before you return a product, please make sure that: - The product was purchased in the last 14 days - The product is not used more than 25%, products less than 75% are not eligible for a refund
You are required to contact us by email firstname.lastname@example.org to get the return address for shipping.
Shipping charges incurred in connection with the return of a product are non-refundable. Refunds will be made through the same mode of payment within 7 to 10 working days.
If you received a damaged product, please notify us immediately for assistance.